NCAA to begin educating the public on what to do in the event of a flight delay
The Nigerian Civil Aviation Authority (NCAA) said it will begin in the coming weeks to raise public awareness to further educate air passengers on what to do in the event of a flight delay or cancellation by airlines.
This would allow the NCAA to respond appropriately in cases where the rights of these passengers have been violated by airlines.
This was made known by NCAA chief executive Captain Musa Nuhu during an interview with aviation reporters in Lagos over the weekend.
Captain Nuhu also said that the 3-hour delay 100% airline ticket refund law is not new to the Nigerian Civil Aviation Regulations (NCAR), noting that it has was released by the federal government and exists. since 2015.
The NCAA boss explained that before the 2015 amendment to the regulations in force, airlines were supposed to pay 100% compensation to passengers after 2 hours of delay, but the regulatory agency changed it at 3 a.m. in order to respond to complaints from native airlines and in order to ensure fair play.
Nuhu, however, clarified that in the event of a natural phenomenon, airlines would not be sanctioned by the agency, describing it as a case of force majeure.
Captain Nuhu further noted that airlines received Air Operator Certificates (AOCs) on the basis that they would comply with civil aviation regulations. He argued that once one of the carriers fails, the agency would not hesitate to sanction such an airline accordingly.
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The federal government recently said the country’s airline operators must reimburse the full cost of travel tickets after a 2-hour delay.
Aviation Minister Hadi Sirika, who leaked this, read some of the rights of aviation passengers at the State House correspondents briefing and instructed passengers to demand their rights every time. that they are trampled by the airlines.
The minister, who said his ministry had started sanctioning some airlines that did not respect consumer rights, however urged passengers not to be unruly at airports.